Frequently Asked Questions
Straight answers on pricing, how the platform works, and how Hydra OS relates to CI Web Group.
What is Hydra OS, in one sentence?
Hydra OS is CI Web Group's operating system for business websites: it connects Agents, a reasoning Brain, and a structured Knowledgebase so your site keeps monitoring, drafting, and reporting between the times you're actively working on it.
Who is Hydra OS built for?
Businesses and agencies that want one operating system instead of a stack of disconnected CMS, SEO, and analytics tools — including home service businesses and agencies running Hydra OS across a portfolio of client sites.
How do I see it in action before committing to anything?
Book a live walkthrough. You'll see Agents, the Brain, and a Knowledgebase working together on a real site, and get exact setup and monthly pricing for your specific business.
How much does Hydra OS cost?
It depends on which of two models fits your business — Platform (a setup fee plus a monthly subscription with included AI credits) or Pay-for-Performance (no setup fee, no monthly minimum, pay only for qualifying leads). Because the exact numbers depend on your service area and module mix, we walk through them live rather than publishing a flat rate card.
What's the difference between Platform and Pay-for-Performance?
Platform means you own the setup and pay a predictable monthly fee with included AI credits — the better fit if you want full configuration control. Pay-for-Performance has no setup fee and no monthly minimum; you pay only for leads that meet criteria you define, which is a lower-risk way to validate fit first.
Is there a contract or minimum commitment?
Terms depend on which model you choose. Ask about commitment length, cancellation, and what happens to your Knowledgebase if you leave during your demo — we'd rather you know upfront than find out later.
What is an AI agent, and will it act without my approval?
An agent is a scoped software process that observes data and takes an action within limits you set. Hydra OS agents ground their output in your Knowledgebase and escalate to a human when something falls outside their confidence threshold — a strongly negative review still routes to a person, not an automated reply.
How does Hydra OS avoid generic, inaccurate AI content?
Every agent reasons from your Knowledgebase — a structured record of your services, markets, pricing logic, and proof — through the Hydra Brain's retrieval-augmented (RAG) and cache-augmented (CAG) generation. Output is grounded in your real business, not general internet knowledge.
Which intelligence modules are included?
Customer Intelligence, Weather Intelligence, Reviews Management, Lead Scoring, Job Board, Email Campaigns, AI Crawler Analytics, CRM Integration, and AI Learning Loop — each works independently or together as one system.
Can Hydra OS integrate with my existing CRM?
Yes — CRM Integration provides bi-directional sync with field service CRMs such as ServiceTitan and Housecall Pro, so lead scores, customer data, and service history flow automatically without manual entry.
Who builds and operates Hydra OS?
Hydra OS is built and operated by CI Web Group, a marketing technology and services company. You can run Hydra OS directly, or bring in CI Web Group's team for strategy, design, and growth work on top of the platform.
How is Hydra OS different from hiring a traditional agency?
An agency is a service you brief and wait on; Hydra OS is a platform that runs continuously — Agents monitor and draft between engagements instead of waiting for the next check-in. Many customers use both: Hydra OS for the recurring work, CI Web Group for strategy and bespoke builds.
How do I reach the team with a question that's not answered here?
Email [email protected], or book a demo and ask a real person directly.